At Tormek Store (ProHomeToolkit), we combine woodworking precision with customer-focused service. Our shipping and returns policies are designed with the same attention to detail that goes into crafting our premium tools.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from our workshop in Lancaster, UK. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

International Shipping

We ship worldwide (excluding Asia and certain remote regions). International customers may be responsible for customs duties or taxes upon delivery.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they meet the following conditions:

  • Item must be unused and in original packaging
  • All original tags and protective coatings must be intact
  • Proof of purchase is required
  • Tools must show no signs of use (especially important for cabinet scrapers and burnishers)

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Diamond Sharpening Products (hygiene reasons)
  • Digital Products (once accessed/downloaded)
  • Custom or Made-to-Order Items from our Build-It System
  • Opened Adhesives or chemical products

Step-by-Step Return Process

1. Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Product name(s) being returned
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Tormek Store Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]

Product Name: [Insert]

Reason for Return: [Insert]

I understand the return conditions and confirm the item is unused in its original packaging.

Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,

[Your Full Name]

[Your Contact Information]

2. Receive Return Authorization

Our Lancaster-based team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Return address: 86 Penny St, Lancaster, GB LA8C 2HJ

3. Package and Ship

Securely package your return using the original packaging whenever possible. For delicate tools like chisels or dovetail saws, we recommend additional padding.

Note for international returns: Return shipping is at customer’s expense. Mark the package as “Returned Goods” to avoid customs fees.

4. Processing Your Return

Once received at our workshop, we will:

  • Inspect the item within 2 business days
  • Process approved returns immediately
  • Contact you if there are any issues

Refund Information

Approved refunds will be processed to your original payment method within:

  • 3-5 business days for credit card/PayPal payments
  • 5-7 business days for bank transfers

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (e.g., different size of dowelling jigs or drill press tables):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once the return is received
  4. Price differences will be refunded/charged as needed

For exchanges, we’ll cover the cost of shipping the replacement item via standard shipping.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (e.g., wrong type of chisels or drill bits):

  • Contact us immediately with photos of the issue
  • We’ll arrange a free return label if needed
  • Priority processing for replacement shipping

Need Assistance?

Our customer service team handles returns with the same precision we apply to our INCRA measuring systems. Contact us at [email protected] for any questions about your return.