Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for professional and hobbyist woodworkers aged 18+. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on ProHomeToolkit.com, including product designs, text, graphics, and logos, is the property of Tormek Store or its licensors and protected by UK and international copyright laws. Unauthorised use may violate these laws.

1.3 User Responsibilities

• Provide accurate account information
• Maintain confidentiality of login credentials
• Not use our site for unlawful purposes
• Not attempt to reverse-engineer our products

2. Product Information

2.1 Product Descriptions

We take pride in crafting detailed, accurate descriptions for our precision tools including chisels, cabinet scrapers, and sharpening systems. While we strive for accuracy, slight variations in product images or specifications may occur.

2.2 Technical Specifications

Our woodworking tools are designed to professional standards. Users are responsible for:

• Reading all product manuals before use
• Using appropriate safety equipment
• Ensuring tools are suitable for their intended purpose

2.3 Custom Orders (Build-It System)

Custom-made items from our Build-It System are non-returnable unless defective. Approval of design specifications constitutes agreement to proceed with manufacturing.

3. Ordering and Payment

3.1 Order Process

Orders placed through ProHomeToolkit.com represent an offer to purchase which we may accept or decline at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to material costs or currency fluctuations.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we never store full payment details on our servers.

3.4 Order Confirmation

You will receive an email confirmation upon successful order placement. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days from our Lancaster workshop (excluding weekends and UK bank holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days post-dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days post-dispatch

4.3 International Orders

We ship worldwide except to Asia and certain remote regions. International customers are responsible for:

• Any customs duties, taxes, or import fees
• Providing accurate delivery information
• Complying with local regulations regarding tool imports

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe:

1. Check your tracking information
2. Contact the carrier directly
3. If unresolved, email [email protected] within 30 days of dispatch

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items if:

• Item is unused and in original packaging
• All tags and protective coatings remain intact
• Proof of purchase is provided
• Tools show no signs of use (critical for sharp items like chisels and scrapers)

5.2 Non-Returnable Items

For quality and safety reasons, we cannot accept returns on:

• Diamond sharpening products (hygiene)
• Digital products after access/download
• Custom Build-It System items
• Opened adhesives or chemical products

5.3 Return Process

1. Email [email protected] within 15 days with order details
2. Receive return authorization from our team
3. Ship to: 86 Penny St, Lancaster, GB LA8C 2HJ
4. Await inspection and processing (2 business days after receipt)

5.4 Refund Processing

Approved refunds will be issued to your original payment method within:

• 3-5 business days for credit card/PayPal
• 5-7 business days for bank transfers

Original shipping fees are non-refundable unless the return results from our error.

6. Warranties and Liability

6.1 Product Warranty

Our tools come with a 12-month manufacturer’s warranty against defects in materials/workmanship when used as intended. This does not cover:

• Normal wear and tear
• Improper use or maintenance
• Unauthorised modifications

6.2 Limitation of Liability

Tormek Store shall not be liable for:

• Consequential damages from tool use
• Incorrect product selection by customer
• Events beyond our reasonable control (e.g., natural disasters)
• Maximum liability limited to purchase price of affected products

6.3 Safety Notice

Woodworking tools can be dangerous if misused. Customers assume all risks associated with proper and improper tool use. We recommend:

• Reading all safety manuals
• Using appropriate personal protective equipment
• Maintaining tools according to manufacturer guidelines

7. General Provisions

7.1 Governing Law

These Terms are governed by English law. Any disputes shall be resolved in the courts of England and Wales.

7.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new terms.

7.3 Severability

If any provision is found invalid, the remaining terms shall remain in full effect.

7.4 Contact Information

For questions about these Terms:

Tormek Store (ProHomeToolkit)
86 Penny St, Lancaster, GB LA8C 2HJ
Email: [email protected]